Resident Privacy & Data Protection

Privacy Policy & California Disclosures (CalOPPA & CCPA)

This Privacy Notice informs residents of Tahanan Residences regarding how personal information and dwelling photographs are collected, used, protected, and retained under California privacy laws.

Effective Date: September 2026•Statutory Framework: CalOPPA (Cal. Bus. & Prof. Code § 22575) & CCPA/CPRA

Strict Pledge: We Do Not Sell or Share Your Personal Information

Tahanan Residences never sells, rents, trades, or monetizes resident personal data or dwelling imagery to third-party data brokers, marketers, or advertisers. Personal information is used solely for tenancy administration, maintenance fulfillment, and emergency alerts.

1. Categories of Personal Information Collected (CalOPPA)

In operating this resident management portal, we collect the following limited categories of personal identifiers:

Resident Identifiers

Full legal name, unit number, email address, phone number, and emergency contact details.

Account Credentials

Encrypted user passwords (stored using industry-standard irreversible cryptographic hashing).

Maintenance & Repair Records

Work order descriptions, repair history, entry authorizations, and service communications.

Resident Dwelling Photographs

Photos uploaded by residents to document physical repair conditions (leaks, appliances, fixtures).

2. Dwelling Interior Photography & Tenant Privacy Safeguards

We recognize that photos taken inside your home require the highest degree of privacy. All photos submitted via maintenance tickets:

Restricted Access: Visible solely to authorized property managers and licensed repair contractors dispatched to service the specific ticket.
No Marketing Usage: Under no circumstances will resident interior photos be used for advertising, promotional materials, public listings, or exterior distribution.
Resident Guidance: Residents are advised to avoid capturing sensitive personal belongings, financial documents, identification, or family members when photographing maintenance issues.

3. Service Providers & Third-Party Sharing

We share personal information solely with vetted service providers necessary for operating the building, including:

Cloud hosting and secure database infrastructure providers (Supabase / Vercel).
Email dispatch infrastructure providers for automated notices and emergency broadcasts.
Licensed maintenance vendors and contractors dispatched for repair appointments.

4. California Privacy Rights (CCPA / CPRA)

California residents possess specific rights regarding their personal data under the California Consumer Privacy Act and California Privacy Rights Act:

Right to Know & Access:You may request copies of the specific pieces of personal information maintained in your tenant profile and work order history.

Right to Correct Inaccuracies:You may request correction of inaccurate contact or emergency details at any time through the portal or by notifying management.

Right to Non-Discrimination:Exercising your privacy rights will never result in retaliatory action, difference in tenancy terms, or refusal of maintenance service.

5. Data Retention & California Statutory Records

Tenant account data and maintenance tickets are retained during your active tenancy and for a reasonable period thereafter in accordance with California statutes of limitations for residential leases, tax/accounting requirements, and property liability documentation (typically 3 to 5 years post-tenancy), after which records are securely archived or deleted.

For privacy inquiries or CCPA requests, contact our designated privacy coordinator at admin@property.local.